Refund & Cancellation Policy

1. Cancel Anytime

You can cancel your subscription at any time. Because Digistore24 Inc. is the Merchant of Record for your purchase, your subscription is managed by Digistore24: cancel through the Digistore24 buyer portal or by contacting Digistore24 buyer support, using the order confirmation emailed to you at checkout. Cancellation stops all future renewals. You keep full access until the end of the billing period you have already paid for. You are never re-billed after you cancel. The Clarity Experience is a one-time payment and does not renew, so there is nothing to cancel. If you need help, email support@araliva.com and we will walk you through it.

2. 60-Day Satisfaction Guarantee (first payment or one-time purchase)

If you are not satisfied, contact support@araliva.com within 60 days of your first subscription charge — or, for the one-time Clarity Experience ($37), within 60 days of the date of purchase — and we will refund that payment in full. This applies to your initial charge on a new subscription and to the one-time Clarity Experience purchase.

3. Renewals & Prepaid Periods

• Clarity Experience ($37): a one-time payment. It does not renew and is never billed again; it is covered by the 60-day guarantee above, counted from the date of purchase.
• Monthly plans: cancel anytime; the current month is not pro-rated, and you will not be charged again.
• Annual and 6-month (founding) plans: the discounted prepaid term is charged upfront. Outside the 60-day guarantee window, prepaid terms are generally non-refundable, but you will not be re-billed after cancelling, and you keep access until the paid term ends.
• We review good-faith requests (e.g., duplicate charges, billing errors, technical issues that prevented use) and will make them right.

4. How Refunds Are Processed

Your purchase is sold and processed by Digistore24 Inc., our authorized reseller and Merchant of Record. Approved refunds are processed by Digistore24 and returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer. You may also contact Digistore24 buyer support directly using the order confirmation sent to you at checkout.

5. How to Request

Email support@araliva.com with the email address on your account. We aim to respond within 2 business days.